It's draining taking one call after the other. I would get a heachache when I go home after all the trouble shooting for members and calls. If you don't hit your satisfactory numbers it will be brought up every time in your monthly meeting with your manager, about how can you get them higher. You only get to know people who you immediately sit next to. Most of the team does not go out of their way to get to know each other. You may sometimes get denied vacation time because too many people already took off. So you have to be quick. High turnover rate, people leave all the time, the figure it's not for them.