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USA Technologies

Now known as Cantaloupe Inc

Is this your company?

"Make it happen no matter what" is a good mantra of day to day business. - Anonymous employee USA Technologies Employee Review

1.0
22 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free Friday lunches and vending machine snacks...oh wait, they've been cut too. Some great people that work behind the scenes to make things work.

Cons

-Perception to the share holders is everthing! -Shockingly callous management practices, does not promote a healthy work-life balance, highly stressful environment, mandatory overtime including consecutive nights and weekends or you WILL be fired. -If you are one of the few people in the company in the "girl's club" then management will look after you well. -Senior Management has destroyed morale for operations, sales and warehouse employees due to executive greed. -Stock options were promised but never followed through, late annual reviews (if any), no career growth options -Not customer focused, overworked staff berated with irate customers. Constant crisis mode. -Communication is terrible, trust is non-existent. -Flawed methodology for selecting leaders, wrong managers for their roles. -Doesn't spend money on what is needed in order to improve internal systems. Band-aids over more band-aids. Budgets are allocated based on favoritism rather than actual business needs. -Marketing consistently fails to meet deliverable dates. Lack of strategic priorities. -Interdepartmental competition and turf wars between rival managers resulting in communication gaps. Brutal internal politics.

Explore other reviews about USA Technologies

5.0
17 Nov 2020
Recommend
CEO approval
Business outlook

Pros

Helpful bosses. Good training. Friendly environment. Great benefits.

Cons

I didn't experience many negatives at USAT.

2.0
8 Nov 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Overall a nice group of hard working professionals -Free lunches every other week along with free vending snacks/coffee -Direct access to the CEO who welcomes feedback and your comments at will -Office is located in nice suburban area with easy access to highways, restaurants, retail, etc. -Decent pay and benefits

Cons

-Was promised stock options but never received -Upper management plays favorites to longer tenured employees and is based more on personal friendships rather than professional ones. -Lots of sales team turnover -Many important decisions are made last minute from the top which trickles down to make everyone scramble at the last minute -Company always seems to be in crisis mode with an "All Hands on Deck" approach -Too much attention and dependence on only "hitting the numbers" -Customer service overall is average at best -Many staff members are forced to work nights, weekends, and even holidays with no extra pay when the company struggles -Work/life balance seemed to go out the window more recently -More than 1 occasion of a disgruntled employee causing incidents that caused current employees to be warned about their general safety -Lots of internal and unnecessary office politics -Many internal processes are flawed causing customer frustration and reason to terminate contracts -Paycheck errors on multiple occasions -Vendors are paid late

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