Agents at USA Contact - Customer Service Representative USA Contact Point Employee Review

The training is thorough yet fast. You can start right away. Your pay is always on time. I've never had a pay issue. You work from home, and choose your own hours. You are rewarded for retention.

You may have mean customers at times, but it comes with any job of this nature. If you do not have a quiet environment at home, this will not be a good choice for employment.

You can schedule your own hours, you really are your own boss. Weekly pay.

The way that the company has the system set up is on a pay per minute scale in which the more saves that you complete the more that you make. Simple, right? Wrong, they have now implemented new rules that ensure you will never make more than $7.80 per hour. For example, if you have reached .42 per minute, and you are on the phone saving yet another customer, the system will mysteriously continously load, for no reason. The customer will not be able to hear you, and you them, in hopes that someone hangs up. If no one hangs up the call will continue on until you receive an error message stating that there is a system error. Yet, under QC rules for reduction in pay to .13 per minute, if you are on a call and the customer can not hear you for any reason, your pay will reduced to .13 per minute. So let's say that you do not encounter any of the above and you still manage to make .42 per minute, they will slow down your calls to the point where working three hours equals out to making 7.80 per hour.