Their own People are not their Purpouse - Anonymous employee UKG Employee Review

2.0
24 Mar 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free Healthcare and 401K match are the main reasons people are staying at this point and based on a survey that was sent out, that may be going away.

Cons

Complete and utter chaos. We have lost so many tenured people (product knowledge) due to the changes they have made. At this point, we cannot provide accurate and timely responses to clients. Our backlog is enormous and training is minimal. The attrition has also affected the development team and its noticeable in the product releases. The amount of tax blunders that have occurred this year with new releases and updates is embarrassing. When issues have been brought up to the executives, the response is: if you don't like it, you can leave. So we are all just numbers. Now that they have created the huge mess we are in, they are upset that CSATs are down (duh) and are blaming it on not being in the office enough. Ignorance is bliss for them I guess.

Explore other reviews about UKG

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great WLB, caring managers, great people

Cons

Office is a little far from Boston

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company offers a convenient office location with plenty of nearby dining options and ample parking. The office environment is pleasant, with nice views that make in-office days more enjoyable. The hybrid work arrangement provides a good balance between collaboration and flexibility. Additionally, the organization has been supportive of using AI-powered development tools, which can help improve developer productivity and efficiency.

Cons

As a Senior Software Engineer, I found the company to have several challenges that made it difficult to be effective and grow professionally. The engineering culture can sometimes feel blame-oriented rather than focused on learning and continuous improvement. The software delivery process contains multiple layers of approvals and redundant steps, resulting in slow code promotion to production and reduced engineering velocity. Technical decisions made by senior leadership do not always align with modern engineering practices, which can make innovation and technology adoption more difficult. Recent organizational changes have also reduced the attractiveness of the benefits package. Additionally, bonus compensation is minimal and generally not a meaningful part of overall rewards. While there are talented colleagues and opportunities to work on large-scale systems, engineers who value fast execution, modern technology practices, and strong performance-based compensation may find the environment less appealing.

3
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