Bait & Switcc - Senior Customer Success Consultant UKG Employee Review

1.0
3 Mar 2022
Recommend
CEO approval
Business outlook

Pros

401k ~ if you can contribute irs max "Unlimited" PTO

Cons

The recent switch to CSC from account managers is the most disorganized transition I've ever seen. There is no direction from management or accountability across the transitions. You get over 85 clients all who are confused and reaching out daily but managements only advise is "more info is coming". They're hiring new CSC's under job description that isn't valid with no time line of when it will develope to the description, but don't tell you that until you are on the job. There are also no employee training modules that fit the position so I stead you go though a couple outdated modules from the Kronos & Ulti sides prior to the merger.

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1.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

There was once a great company named Ultimate Software, it was destroyed by a hostile takeover from H&F, a private equity firm, and a merger with Kronos to become UKG. There are very few Pros since that time.

Cons

When this company was Ultimate Software, prior to the takeover from H&F and the merger with Kronos, it was a world class company with top shelf people. The company Motto was "People First" and they truly lived by that motto, never a layoff, great working environment and stealer benefits. Since the takeover and subsequent merger with Kronos, to become UKG this company has taken a path of "Money First", which is understandable given the greedy nature of Private Equity Firms like H&F. They have systematically closed most of the offices across the US and have been expanding their footprint in Noida India, for obvious reasons. The leadership that has been put in place by H&F is clearly focused on IPO. And we all know what that means, clean up the books and make the company look as good on paper as possible. Can you say "Lipstick on a Pig". This was once a great company when it was run by Scott and Viv but now it has gone the way of the Private Equity management and is heading for a great fall.

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