I wish I had read this review before I went to work there. - Sales Representative UKG Employee Review

1.0
16 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits. I had to enter at least 5 words to submit this. That is all I can come up with.

Cons

Let's start here: I worked for my first company in sales for 17 years, the second company in sales for 9. I lasted 7 months at Kronos. I was only there for a few weeks when the sales team had a call with HR where they admitted they turn over 22% of the salesforce every year. Alarm bells had already started going off. In fact, I knew within two weeks that I made a terrible mistake. Here is a summary: 1. They will not give you the comp. plan when they make you an offer. They will only show you how you are paid after you start. Had I understood the comp plan, I wouldn't have accepted the job. It was NOT what I was told verbally and I had no chance of making what they told me I could make. 2. The week after I was hired, my territory changed. I had to travel from the east coast to the mid-west every week. My territory was the mid west even though I lived on the east coast. 3. I was told I would have about 250 prospects. I had less than 100. 4. The technology is old, outdated and tired. I asked to see a demo when I interviewed and I wasn't shown that either. They are trying to move into the HCM space. They have no hope of being able to compete with Ceridian or Ultimate Software in that arena. They have no idea what a good human capital management system should look like. The UI alone was enough to make most of my prospects comment on how bad it was. 4. There are layers and layers of bureaucracy you have to go through as a sales rep to get anything done, including a price quote. Be prepared to wait weeks and talk to half dozen people in order to get a quote to a prospect. 5. Salesforce was a MESS and you can't make changes. You can't even change the phone number on an account if it's wrong. You have to submit a work order to have things changed in salesforce like phone numbers or company addresses. I waited months for changes to be made. I ended up having to rig the system with notes so that I had valid data to work with. 6. Management isn't helpful. I really don't think anybody cares if their turnover is close to 25% year after year in sales. They just figure they'll find another naive soul like I was. They were in a real hurry to hire me. I was in a real hurry to get the hell out as fast as I could.

Explore other reviews about UKG

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great WLB, caring managers, great people

Cons

Office is a little far from Boston

2.0
3 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The company offers a convenient office location with plenty of nearby dining options and ample parking. The office environment is pleasant, with nice views that make in-office days more enjoyable. The hybrid work arrangement provides a good balance between collaboration and flexibility. Additionally, the organization has been supportive of using AI-powered development tools, which can help improve developer productivity and efficiency.

Cons

As a Senior Software Engineer, I found the company to have several challenges that made it difficult to be effective and grow professionally. The engineering culture can sometimes feel blame-oriented rather than focused on learning and continuous improvement. The software delivery process contains multiple layers of approvals and redundant steps, resulting in slow code promotion to production and reduced engineering velocity. Technical decisions made by senior leadership do not always align with modern engineering practices, which can make innovation and technology adoption more difficult. Recent organizational changes have also reduced the attractiveness of the benefits package. Additionally, bonus compensation is minimal and generally not a meaningful part of overall rewards. While there are talented colleagues and opportunities to work on large-scale systems, engineers who value fast execution, modern technology practices, and strong performance-based compensation may find the environment less appealing.

3
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