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      Terrible, couldn't last a month - Contact Center Representative UCHealth Employee Review

      1.0
      10 May 2024
      Contact center representative
      Recommend
      CEO approval
      Business outlook

      Pros

      None it was a waste of time

      Cons

      - Training was terrible. Was told training was 4 to 6 weeks when it was actually only 2 weeks. The trainer Omar was extremely slow and treated us like children. - No holiday pay, PTO was removed from bank for holiday - No 401k, company is a non-profit so there was only a 403b option - Calls are repetitive and depressing since there were no appointments available for several months out - The week I quit, several others had also quit that had been there awhile - High turnover - When hired I was told it would only be to schedule patients when in reality it was scheduling, signing people up, medication refill requests, sending over to nurses for possible emergencies, etc

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      5.0
      22 Feb 2026
      Patient access lead
      Recommend
      CEO approval
      Business outlook

      Pros

      I work with amazing co-workers and patients. Everyone is great and hard-working but fun environment.

      Cons

      Always a lot of work but, job security, right? Compensation is less than other hospitals but the opportunity for advancement in a teaching hospital makes up for it.

      2.0
      20 May 2026
      Advanced practice provider
      Recommend
      CEO approval
      Business outlook

      Pros

      High Acuity patients Maintain Skillset Job security

      Cons

      Too many patients in a day and not enough time to spend with them. Minimal admin time to manage InBasket and patient needs. Frequently need to juggle a full and complex patient schedule with urgent test results and care coordination. Have to use personal PTO to cover holidays and any time the clinic is closed due to circumstances outside of our control. (weather, power outages, etc) Annual performance Bonuses are now being determined by online patient feedback scores.

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