Honest, client-focused, and employee-minded - Customer Advisor Tucows Employee Review

5.0
13 Sept 2018
Recommend
CEO approval
Business outlook

Pros

Flexible and comprehensive benefits (includes a "Health" account and a "Lifestyle" account that can cover anything from dental work or prescriptions, to exercise equipment or art supplies) starting day one, competitive and fair salary with opportunity for annual raises, 3 weeks paid vacation, many employee programs (gratitude days, RRSPs, employee discounts, etc.), strong employee appreciation efforts (free lunches, coffee/tea, fresh fruit, all provided), beautiful modern office space, up-to-date technology and equipment, honest and transparent company with a moral backbone (no slam-selling, hidden fees/contracts, or pressure tactics), straightforward and logical systems, hour-long lunches, designated desk and laptop with ergonomic chairs and standing desks, opprotunity to work from home (very flexible) Overall a great atmosphere. Friendly, homey feeling. Basically everything you hated about working in a call centre, Tucows does their best to do the opposite.

Cons

Shift work, no part-time available, very high attendance/compliance expectations (not really a con unless perfect or near-perfect attendance conflicts with your circumstances - i.e. children or on-going illness), Can't speak to job security as I am only 1 month in

Explore other reviews about Tucows

5.0
27 May 2025
Recommend
CEO approval
Business outlook

Pros

Great people to work with at hover

Cons

I have faced no cons until now

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Tucows Response
1y
Hi there! Thank you for leaving a review. We are happy to hear that you enjoy working at Tucows!
2.0
13 Jul 2025
Recommend
CEO approval
Business outlook

Pros

I was able to accomplish a lot during my time there, and cross-functioning teams that I worked with were always appreciative of my efforts and contributions.

Cons

Colleagues were generally unwilling to help onboard or explain technical details, and there was little interest in taking ownership of the project beyond dictating their preferred approaches. Support for learning or adopting technology was severely lacking, and team contributions to actual development work were non-existent (commit log during this time period can prove this). Discussions often drifted into lengthy debates on theoretical or unrelated technical topics rather than focusing on practical solutions. Overall, it felt like there was more emphasis on control than on genuine teamwork or shared progress. There also seemed to be an ongoing struggle among team members to assert themselves as leaders, with more focus on dictating how they think software should be built and teams should function (with continual emphasis on their expertise and where I sit in the team hierarchy) rather than delivering high-quality software. Even after raising concerns, the toxic atmosphere persisted, as some seemed more interested in positioning themselves as leaders to compensate for their lack of technical ability.

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