Pros
At Trumaker, the Outfitter role is that of a high-end stylist, pure and simple. The other reviews make it seem like it's a hardcore sales job, but it really not very different from what I've done in luxury consumer sales. You build your sales by doing appointments, and when you are not selling you are always reaching out and building your business. The major difference is that the company operates showrooms so that there is little walk-in traffic, but this is offset by "company-generated" leads that you may receive. I enjoy this versus traditional retail because of the more intimate nature of the experience, which is comparable to private shopping at high end brands. Leadership is very typical of many startups, the CEO is the vision guy and there are many areas of the business that are not very formally structured and require you to be self-organized. Overall the company heirarchy is quite flat and my emails to the founders receive quick responses. As I understand it, the company used to be a part-time model and the founders seem to be open to feedback during this time of transition into full-time Outfitters. This is also the first role where my feedback to the product team is taken into consideration as well.
Cons
The ramp-up is challenging but totally doable. I was averaging about 3-4 new clients per week. At week 4 the company gave me 150 pre-existing clients to help with my sales. The pay structure is a mix of base plus commission and is understandable with a bit of extra review. There are several tiers and layers so it does take a second or third look for things to click. I chose to work extra weekends because it would better serve my clients, and standard company expectations are Mondays through Fridays. Allowing outfitters to work weekend hours in exchange for days off during the week (like my past retail jobs) is something that would really help.