Great company! - CX Specialist TruStage Employee Review

5.0
8 Jul 2018
Recommend
CEO approval
Business outlook

Pros

The company really encourages employee growth into other areas of the company or specific skills they want to develop. Great work life balance. Corporate culture is shifting in a positive way to help us become more competitive

Cons

Corporate politics, bureaucracy and lack of information shared from the top-down

avatar
TruStage Response
7y
Thank you for your feedback. I appreciate your observations of both the work experience and the culture. It’s great to hear that you genuinely feel invested in, valued and confident in the future of our business. We definitely have something to be excited about! I understand and share your feelings about bureaucracy. It can still feel complex to get things done at times, but I genuinely believe we’re making progress. We’re challenging our leaders to be just that: leaders. To empower their teams to make decisions and take actions. We’re not all the way there yet, but I do see leaders really working at this and their teams supporting this development. I appreciate your concerns about information being shared from the top-down. As a result of some of the employee quarterly surveys, we have been identifying ways to get more information out to employees quicker and easier. Part of my role leading the broader employee experience is to ensure we have an engaged workforce, not just an informed one. I see a big difference between the two, and it starts with having two-way conversations. Please, continue to share your ideas. Continue challenging those around you. And continue looking for more opportunities to grow. I would also welcome any feedback or ideas you have for sharing information and would encourage you to reach out to me directly. Linda Nedelcoff, SVP, HR

Explore other reviews about TruStage

5.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Flexible work environment, good salary and mission

Cons

Remote work standards vary team to team

2.0
18 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Competitive pay and good benefits

Cons

Way too much going and l everything is a priority. When concerns are brought up as management is struggling to stay above water daily due to leading multiple teams, having a dozen or more priorities and being in back to back meetings every day, the concerns get brushed off and manager is told to figure it out. Lack of long term departmental vision from Director and constant shift in direction. Director does not care about team members and when concerns brought up from team members through the manager to Director, they get brushed off. So much restructuring going on constantly and leades get replaced every few years due to that. Concerns about more outsourcing down the road as new 3rd party company is starting to take a major application and moving data to their data centers. New major solutions get picked without looking at multiple vendors and any research. Director has a tyrannical leadership style and shuts down conversations and suggestions from management. Director only cares about his image to his peers and people above him and does not care about people reporting to him or people that his managers lead. Management and individual contributors morale is low due to above reasons. Not a good long term place to work.

5
See reviews by: Helpful|Rating|Date|All