good place - Member Service Representative I (MSR I) TruMark Financial Employee Review

Knowable Staff, Lots of Training, They want you to excel.

Goals often are High, you really have to work hard for them. Some colleagues and managers are fake. Unless you have a good manager, you may not get off a lot of holidays.

Bigger credit union with a small bank feel. They are bog enough to have some great tech resources and products. The in-house underwriting and processing is also really good and you can easily communicate with anyone you need to. Being a small lender allows them to be nimble and make quick exceptions when they need to.

They get in their own way a lot. Product set is very limited and they are very afraid of new things. The credit union in general seems to be stuck between trying to be a big bank and a small community bank which complicates and contradicts policies.