Moving Backwards - Anonymous employee TripleLift Employee Review

It's been a distinct pleasure working alongside some of the best talent in the industry. Before the Vista acquisition, TripleLift stood as a unicorn company, charting the course for programmatic native advertising while collaborating with the largest advertisers and media companies across industries. We boasted incredible leadership and a culture that fostered lifelong friendships, and in some cases, even marriages. We outpaced our competition by carving out our own market, delivering differentiated value, and managing our commodity products more effectively and efficiently than other SSPs. Experiencing a banner year felt routine, and we all anticipated a strategic acquisition on the horizon. TripleLift was engineered for rapid scalability, and it delivered. It was an exhilarating time, but exiting at the peak of the Covid era M&A frenzy was a significant factor in our $1.4B acquisition by Vista Equity. Following the acquisition, employees were compensated for vested shares, with some receiving substantial payouts, while the vesting schedule for remaining shares was upheld, ensuring decent retention. However, the first notable setback was the lack of transparency or foresight regarding future equity. Some were offered obscure retention plans, featuring trivial payouts and a lofty 3X evaluation goal unlikely to be achieved in our lifetime. Flush with cash post-acquisition, we acquired 1plusX, a Swiss-based DMP. Although we eventually integrated their teams into ours, the legacy DMP product remains challenging to support and integrate into our programmatic offerings. Over time, nearly all of our C-suite departed, with some departing more swiftly than others, but none of the original founders or team members remain today. From 2021 onward, TripleLift witnessed significant declines in year-over-year revenue, disjointed and ill-prepared product and GTM initiatives, several large-scale layoffs, a burgeoning competitive market, and the erosion of our competitive edge due to subpar hiring decisions and, in some cases, retaining underperforming talent. Meanwhile, the pressures of private equity intensified with each passing month. We appointed a CEO who seems more like a ghost, tasked solely with reporting to Vista while ensuring our interest payments on the debt we incurred are met. It's noteworthy that Vista applies a playbook to its portfolio companies, and we're no exception. Examples include doubling or even tripling EBITDA within five years, enabling Vista to recapitalize, increase debt, and pay dividends to investors. This often involves significant cost-cutting measures, from employee compensation to outsourcing talent to cheaper markets like India, and extracting time from critical employees to provide updates and analyses to Vista managers rather than advancing our business. Our relatively new Chief Revenue Officer is like a bull in a china shop—an ex-Amazon employee who may fancy himself the Ted Lasso of TripleLift, though no one else shares that sentiment. Since his arrival, TripleLift has undergone a massive upheaval, some of which was necessary, but much of it detrimental to our culture and business. His arrival triggered a large-scale reorganization, leaving many without clear direction or purpose. The supply and demand teams were merged into a single Services and Revenue organization, with demand-side leadership assuming control over all aspects of our business, despite lacking background in certain areas. The teams that were instrumental in TripleLift's success are now severely resource-constrained, leading to the cessation of services for hundreds of clients. There's a palpable disconnect between our core customer and what leadership perceives it to be, with little interest in rectifying anything unrelated to our Amazon partnership. More recently, there's been a mass exodus of top talent, and it's only just beginning. 2024 is shaping up to be a make-or-break year, with the guiding lights either departed or planning to leave. We're withering on the vine, and the 2024 Operating Plan fails to consider the full extent of talent drain. Morale is at an all-time low, exacerbated by micro-managing tactics such as enforcing mandatory weekly client calls, constant internal reporting updates for ELT, implementing a three-day return-to-office policy, adopting a "do more with less" mantra, and constant reminders of how things were done at Amazon. At the very least, the Executive Leadership Team has acknowledged that TripleLift is no longer the same company it once was, and legacy employees are urged to either adapt or depart. It's become clear to me that we're no longer the company poised for greatness. We've devolved into a company rife with internal conflicts among executives and lackluster leadership, perpetuating a culture of pettiness and distrust. We're grappling with incompetence at the highest levels, battling the adverse effects of private equity ownership, and reeling from a fractured culture. It's a somber time to be at TripleLift, and I advise anyone considering joining to conduct thorough due diligence before accepting any offers.