Stuck in the dark ages - Anonymous employee Travelers Employee Review

3.0
29 Oct 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice offices with good facilities Excellent benefits package, flex 35 option and good annual leave allowance. Friendly international and enterprise colleagues

Cons

Company is stuck in the past, severely outdated technology and processes. No structured career progression pathways. Staff micromanaged in multiple departments, no interest in new ideas. Too many senior management stale and winding down on easy phased retirement plans with no energy or enthusiasm to embrace new ideas or methods. Lack of governance. Too many critical documents just held in excel. Projects managed as fire fighting and chaos rather than organised approach. Lack of decent project management software. Cult like approach to forcing people back to the office but with no tangible benefits to do so. London office now very unpleasant to work in, everyone crammed in on top of each other, sitting on endless calls on headsets ignoring each other. This is not workplace culture people appreciate!

Explore other reviews about Travelers

5.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 Jun 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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