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      TransUnion

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      TransUnion reviews

      Great benefits, horrible growth opportunities - Anonymous employee TransUnion Employee Review

      3.0
      17 Dec 2021
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Flex time off, good benefits, good pay. They previously had a HORRIBLE track record for hiring and developing people of color, outside of Asian people. They have worked more diligently to change this since the social justice upheaval and focus in 2020. Have made more commitment to change. I think this is seen at the top level, but have a way to go to fully trickle down to middle management and even some senior leaders.

      Cons

      There are NO growth opportunities unless you are a favorite. The company used to be better at hiring from within, now the options are limited. No matter how spectacular you are at your job, even if you go above and beyond, you will not get promoted unless there is a business justification. This is a policy HR has laid out. Exception is if you're part of the "in" group. You must always be on "sell yourself" mode. This company celebrates individuals who can best sell themselves rather than those with the most skill. Of course networking and building relationships is important, but they truly are about shiny, pretty and will use resources accordingly. Speaking of resources, they always run very lean, despite the company size. They will keep adding more and more work without adding resources so that quality declines in favor of quantity. So many areas will be impacted for a while if single person leaves the org. Highly matrixed chaotic "structure" to the point of confusion, it is a large company, so that may not be true in all areas, but it definitely is in mine. Individuals more interested in land grabbing and checking boxes, rather than working collaboratively for customers and consumers. Very difficult to grow skills, in many ways, I am less marketable than when I started.

      avatar
      TransUnion Response
      4y
      Thank you for your feedback. We value rewarding our associates based on merit; however, I’m disheartened to read your review and want to be sure that we can address your concerns. At TransUnion, we are committed to providing our team members with the best experiences that foster growth and collaboration along with honest feedback. While I'm proud of the progress that we've made in diversity, equity, and inclusion, I know that there is far more work that needs to be done. I will certainly be taking this feedback to my team and if you are willing, I’d like to discuss this further to properly address your feedback. – Teedra Bernard, Chief Talent and Diversity Officer

      Explore other reviews about TransUnion

      5.0
      18 Mar 2026
      Data science intern
      Recommend
      CEO approval
      Business outlook

      Pros

      The interview process was very smooth and the recruiter responded back fairly quickly

      Cons

      After the first assessment, it took some time to hear back from them

      3.0
      10 Jun 2026
      Technical support representative
      Recommend
      CEO approval
      Business outlook

      Pros

      In your down time, if you're caught up on tickets you can basically do whatever you want granted, you're still attentive to phone calls No overbearing managers checking in on you

      Cons

      Company feels very disorganized TransUnion uses SalesForce as their main ticketing system, and it is not maintained at all. When a new account manager takes over an account, half the time they do not update who the account manager is in SalesForce or they will simply create a new account. You'll receive a lot of complaints from customers informing you they do not know who their account manager. I've been told by customers that Experian and Equifax list who their account manager is when they log into their accounts. A lot of times you'll be sent on a wild goose chase to track down who the actual account manager is. There are many accounts with the same name or a slightly altered name. For example, there will be walmart, WalMart, WALMART, and you will have to figure out which is the most up to date account for the customer. Some account managers flat out ignore calls and emails from their customers which ends up causing more work for you since they'll be calling and emailing whatever number and/or email they can, and you'll team majority of the time receives the brunt of it. Feels less like IT/technical work and more like a call center where your sole objective is to push tickets and direct tickets to the correct location. There will be many tickets you are unable to resolve on your own because you do not have the correct permissions. Unfortunately, this role is the catch all net for when the system, customers, or other TransUnion employees are unsure who to go to for an issue, meaning, you'll also receive a lot of tickets that do not fall into your scope. For example, you'll receive tickets for billing and invoices, account managers not responding to customers, questions about websites/applications you do not know, and more. A lot of the login error tickets could be reduced if TransUnion websites informed the customer what the issue is. For example, instead of the website informing the customer their account has been locked, or they need to perform a password reset, the website will only tell the customer to contact the 1-800 number, which also creates more work for you. There's honestly a lot more wrong with this position that makes you basically feel like you are the bottom of the barrel, but I only have so much energy

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