Ok job - Customer Service Representative TransCore Employee Review

3.0
22 Jun 2023
Recommend
CEO approval
Business outlook

Pros

-It's a job -Worked remotely after training -Can be out twice a month or leave early/come in late 3 or 4 times a month before being spoken to. Resets monthly.

Cons

-Customers often rude and want their hands held for simple things they can do on the website. -Metrics and quality reviews that you must meet, very specific on what you say to customers and process tasks. -Required to work Saturdays on a rotation basis

Explore other reviews about TransCore

5.0
21 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to start and advance your career!

Cons

A variety of teams and chains of management to speak and communicate with a decision maker

4.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Working at TransCore offers the opportunity to contribute to innovative congestion pricing and tolling technology solutions that have a real impact on communities. Employees can gain valuable experience working on large-scale infrastructure projects, collaborate with skilled professionals, and develop their careers in a technology-driven environment.

Cons

Pay and benefits could be better, in particular would like more vacation time. Conflicting priorities and sometimes the plan keeps changing making it hard to complete tasks on time.

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