Pros
Honestly only the team from the site, apart from that I don't see any pros
Cons
1. Staffing and Management Support
Management appears to place limited emphasis on the well-being of staff. Labour targets on the rota are consistently set very low, which often results in teams being stretched thin. While the staff manage to keep operations running, it frequently requires working at an unsustainable pace. This may contribute to the number of customer reviews mentioning that employees seem stressed or not particularly welcoming.
2. Employee Compensation and Breaks
There are concerns regarding how the company handles compensation and staff benefits. Breaks are unpaid, and on longer shifts—for example, nine hours—employees may receive only around 20 minutes. Additionally, staff must pay for their own meals, which often means purchasing food directly from the kitchen or counter. This can create the impression that the company is trying to reduce costs at employees’ expense.
3. Work–Life Balance for Management
Work–life balance is particularly challenging for those in management roles. When team members call in sick, managers are expected to find cover, often requiring them to respond to work-related messages during their days off or even while on holiday. Senior staff at head office are not always reachable, which further increases pressure on site-level management. As a result, managers may feel they are rarely truly off-duty.
4. Overall Workplace Culture
There seems to be a disconnect between leadership and staff morale. Chronic understaffing, yet limited hours due to strict labour targets, and the requirement to pay for meals contribute to dissatisfaction. This environment may lead to increased sick calls and disengagement, which then contributes to further understaffing—creating an ongoing cycle. Improvement will likely require leadership to acknowledge these issues and take steps to better support employees.