I could write 10 pages of negative things about TQL, but I will try to list the most important ones. They do not value good employees. Management tells you exactly what you want to hear in your "one-on-ones", and then completely (for lack of a better word) screws you over any way they can. They micromanage to the point where it feels like you are being babysat (i.e. running weekly reports of all the websites you visit and giving you 60 minutes of "quota time" a day for internet usage, and they constantly email you for updates on everything you're doing) and in some departments, you even get punished (via a point system) for using sick time that you have earned. The last thing I want to mention is how unprofessional the brokers are. It is disgusting to hear the way some of the brokers speak to the carriers, yelling and cursing at them and treating them like children, when they are helping to keep TQL in business. They aren't much more polite to the support staff either.