Sales Associate - Sales Associate Tory Burch Employee Review

2.0
4 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Free wardrobe, great commission / hourly pay, good discounts.

Cons

Don't promote from within, management picks favorites, management is unprofessional, regional management has no idea what is going on in the actual retail boutiques and it constantly criticizing the boutiques without actually knowing what is going on, customers are terrible and rude and never show up for their appointments, sales support is always cranky because they're highly underpaid and are never considered to be promoted to an associate position. The managers gossip about the staff constantly to other staff members. VERY unprofessional work environment. Part time is worked like full time (hours wise) but gets no benefits. Can't request off for holidays or vacations any longer.

Explore other reviews about Tory Burch

5.0
9 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company and great incentives. This company truly cares for its employees and makes the work enjoyable.

Cons

The need to satisfy unpleasant customers.

2.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

• Strong brand recognition and a loyal customer base. • Employee discount and sample sales are excellent perks. • Talented and hardworking teams across many functions.

Cons

• Work-life balance is extremely challenging, particularly at the leadership level. Long hours and constant availability are often expected rather than the exception. • The culture can feel transactional and driven by a "got you" mentality rather than collaboration, coaching, and development. • Favoritism and nepotism are noticeable and can create inconsistent standards across teams and individuals. • Leadership accountability is lacking. Expectations are often high, but accountability is not always applied equally across the organization. • Decision-making can feel political, with perception carrying more weight than actual performance or results. • There is a significant gap between the company's external messaging and the internal employee experience. While the brand publicly champions women and female empowerment, many employees may find that the internal culture does not consistently reflect those values in practice. • Transparency, integrity, and trust can be lacking, which contributes to an environment where employees may feel unsupported or undervalued.

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