Pros
Great benefits and pay from a retail perspective. Because of "values" and "culture" based hiring, MOST of the people who work there are truly great individuals. Some of the highest caliber talent I have seen in the industry. Low turn-over rates compared to other brands. Working for a "hot brand" means we stay consistently busy and selling is not a challenge. The company supports you making it right for the customer and doesn't push unnecessary policy or rules. It's about making it right, and it's liberating to have the tools to do that. Overall brand vision is strong, and I think the company will succeed.
Cons
Expect returns and irate customers due to low quality for the price of goods we're selling. Luckily there is a liberal return policy with company support for repairs, discounts on new products, etc. Some store managers are complete bull-shit artists and higher level regionals, corporate partners, executives, etc. fall too easily for it. "Assume positive intent" is too often thrown around. There is also little you can do in terms of disciplining employees. The company is SO AFRAID of a lawsuit that there have been very questionable situations where we have been instructed to essentially sit idly by. "Assume positive intent." There also is little promotion from within. The company loves to hire from the outside, and as we grow bigger and faster I have met several unqualified or out of touch employees. In a few years, I have seen MAYBE 2-3 promotions company wide. While the brand vision IS strong (as noted in the Pros), they need to figure out means and ways to reward deserving employees and weed out those not performing. The early success the company was met with, masked a lot of flaws and concealed underperforming individuals and antiquated procedures. I think you will see a lot of changes in the next coming years.