Pros
A genuinely people-first company – The support I’ve received over the years, especially regarding my children's health and my own, has been exceptional. Management has always shown care, compassion, and flexibility when needed.
Strong career progression – I started as a Service Specialist and have worked my way up to Store Manager, experiencing multiple stores and leadership styles along the way.
Supportive leadership – I’ve had many different managers and Area Managers, and each one has found the right way to challenge and support me, whether it’s giving me breathing space, encouragement, or really pushing me when needed.
Great team culture – At the store level, you work in small teams, but if you have the right people around you, you’ll do well.
Solid rewards & benefits – Colleague discounts, performance incentives, commission, Employee Assistance Program, Manager Health Plan, and a discount scheme with other retailers. Long-service rewards are also a great perk—after 10 years, I received an extra paid week off.
Investment in the business – Topps is always reinvesting in stores, products, branding, and the website. There have been times when I’ve thought, “If they hadn't done this, we’d be missing out big time.” That brings job security and confidence in the company’s future.
Cons
Saturdays off as a Store Manager are by exception, but I’ve never had one refused when needed.
Some company decisions feel disconnected from store-level input or feel rushed through – I wish there was more colleague engagement before rolling out major projects or at the very least, more context or reasoning given.
