Toxic Workplace - Customer Service Representative Toolots Employee Review

1.0
27 Aug 2021
Recommend
CEO approval
Business outlook

Pros

The great thing about working here is that there is also people in entry and mid level positions who are also experiencing the same thing as you. We get smoke breaks and 1 hour lunches which is the most rewarding thing outside of when you get paid (hopefully on time). Every once in a while a staff member will organize a holiday party to make everyone feel better in the workplace. otherwise its back to business. Another pro is the company is located near shops and has a private parking lot. There is also wifi for phone use and plenty of space in the break room. there is a ping pong table!

Cons

Working here is very toxic for 3 reasons. 1. being that the CEO and his actions. I would elaborate but its not worth the effort as the company it'self doesn't put in effort. 2. exploited in almost every way in the workplace. 3. the customers, they have been scammed and often retaliate. My safety has been almost compromised by upset customers showing up. Outside of those 3 reasons a few others include; low pay, building infested with bugs because some people fail to clean up behind themselves, regular HR issues, micro managing, unsafe workplaces, covid19 exposures happened regularly when office employees had the tools to work from home it was not given as a option.

Explore other reviews about Toolots

5.0
10 Mar 2023
Recommend
CEO approval
Business outlook

Pros

good benefits for work and time

Cons

none i think theres always growth to be made

1.0
21 May 2025
Recommend
CEO approval
Business outlook

Pros

Leadership lacks clear vision and consistency; major initiatives are frequently dropped or reversed without explanation. Extremely high turnover, especially in marketing, operations, and sales—creates instability and morale issues. Top-down communication is poor; decisions are often made behind closed doors and delivered without context. Resistance to industry best practices in CRM and digital strategy; innovation is talked about but rarely implemented. Toxic work culture at times—favoritism, micromanagement, and lack of accountability are common.

Cons

Toxic leadership: The executive team is disorganized, combative, and often engages in unprofessional behavior, including public reprimands and micromanagement. No clear business strategy exists, only knee-jerk reactions and top-down mandates. No respect for expertise: Experienced professionals are hired, then ignored or overridden by leadership with little to no domain knowledge. Input is routinely dismissed. Constant turnover: Departments are routinely gutted. Expect to see multiple roles replaced within months, often without explanation. HR lacks structure and consistency. Zero accountability: Poor decisions are never owned by leadership. Blame is pushed down the ladder. Culture of fear: Mistakes (real or perceived) are met with excessive scrutiny, sometimes public humiliation. Collaboration is limited by a lack of psychological safety. Poor systems & outdated tech: The CRM, ERP, and digital infrastructure are a patchwork of broken systems and workarounds. Efficiency is nonexistent. No career path: Growth is not based on merit or performance—only favoritism or loyalty to specific individuals. You won’t be mentored or developed here.

See reviews by: Helpful|Rating|Date|All