Have An Exit Strategy - Sales Manager Toll Brothers Employee Review

2.0
18 Apr 2020
Recommend
CEO approval
Business outlook

Pros

Toll Bros has a good reputation - Just Ask them!

Cons

They make you fill out a weekly time card but you’re not allowed to submit your ACTUAL hours which often times is 40-50% more than the 40 hours per week that they limit you to (just try putting in your actual hours and they will reject it). Work/life balance is awful. Even the pressure to be onsite during Covid 19 outbreak has been constant which is totally irresponsible. You’ll be under a constant microscope now that they’ve implemented Salesforce. Boiler room style sales environment with little to no emphasis on the outcome or quality of customer experience after the sale. They also use the cheapest subcontractors which always results in problems. You will be trained to use gimmicks and vagaries to sell. Problems meeting deadlines from construction. Doesn’t finish homes properly because Division Pres is more focused on closings for fiscal “Year End” (October 31) and his personal bonus than anything else which leads to constant customer backlash. Quarterly project reviews are a mostly a waste of time as division heads already have all the answers (just ask them) and just pretend to take feedback into consideration. Pressure to promote the company in free time, and use your personal social media to promote the company at all times. Growth is limited and capped. Upper mgmt will mislead new recruits regarding functions and financial opportunities available. Upper mgmt does not react quickly to customer issues which often times makes the job unbearable. Reviews and awards advertised to the public are not accurate representation of actual outcomes for most customers. Be ready for lots of politics. Male dominated company which limits opportunity. Also the company has a HIGH annual turnover rate despite what they will publicly advertise. Lots of nepotism at the top positions in the Division despite policies against it. Not sure if HR is really there for the employee or just in place to meet some type of corporate compliance. Employees work in fear of losing their job.

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Toll Brothers Response
6y
Thank you for sharing your feedback with us. We pride ourselves on our employee experience and the products we create and we’re sorry to hear you don’t feel that way. We have taken the recommended measures to ensure employee and customer safety during this time. We would like to hear more about your concerns. Please reach out to Human Resources at hrdept@tollbrothers.com.

Explore other reviews about Toll Brothers

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great company culture and values. Beautiful model homes to work in.

Cons

Long hours and weekends and some nights answering emails and calls

4.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Toll Brothers provides excellent training, strong systems, and the opportunity to work with a respected luxury homebuilder. The company emphasizes professionalism, customer experience, and sales development. I gained valuable experience in new home sales, lead management, and working alongside talented sales and construction teams.

Cons

Like many positions in homebuilding, success can be highly dependent on market conditions, inventory availability, and community assignment. Weekend work is expected, and balancing customer needs with operational processes can sometimes be challenging.

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