I came into this company with VERY high expectations , I was let down in every regard. First the review process. In a years time, I never called out sick, and was late only once because I had read the wrong weeks schedule and showed up at the wrong location. On my review I received a "B" for dependability because I had reminded a manger that I was scheduled to be off at a certain time and wanted to make sure that I could be off at that time. Keep in mind, I only did this after hearing said manager talking about their plans after work with another manager for a solid 20 minutes. When I got counted out and was finally able to clock out, It was about 11 minutes after my scheduled time. Said manager even commented " see you're only 11 minutes late, no big deal." Under normal circumstances I would 100% agree this would be "No big deal" however, this is a company that emphasizes on a weekly basis that "being even a second late, is unacceptable" so much in fact that they encourage you to clock in up to seven minutes early. My question is this, how am I supposed to feel valued as an employee when the company sets the standard that their time is my #1 priority, while its completely acceptable and should be expected that my time simply doesn't matter?
Second aspect of the review was performance. The company has a metric system in which each employee is graded to determine performance, if you exceed the metrics in every aspect you are considered a "Hero". By the manager doing my reviews own admission I was one of a very few employees who maintained a "Hero" status through my entire review period. Five minutes after hearing this I received a demerit for coming off as "too salesy". Fast forward to a meeting with the top performers of the company lees than a month later. We as a group are being scolded and challenged to sell more, because the company is at a massive financial loss from the year before because of our lack of sales ability as a group. My stint with Tix. almost ruined me as a professional sales consultant, I couldn't grasp or comprehend why I was made to feel so poor, while my numbers and attendance told another story. I began to question myself as an employee, I would seek advice or understanding from lower management, and they would affirm that yes, I did a great job, sadly sometimes certain people just don't like you. I felt horribly for mid level and lower management because they could see how the "Leaders" were failing the employees, and creating a toxic environment, however out of fear of retaliation or possibly loosing their jobs they would say nothing. The communication is atrocious, you're never given the opportunity to correct behavior the company doesn't care for before having it counted against you in a write up or review. I do not say it lightly when I say I tried my very best to make my employment with Tix work, but never have I been more stressed or made to feel so poor from an employer in all my working days. If you value anything beyond Tix. I.E. Family, friends, hobbies etc. this job will not work for you. If you just want to show up on time, for every scheduled shift, put up stellar numbers, but not play the game of trying to be the "Leaders" pet, again this job will not work for you. I have it on good authority from a few individuals that I am still close with in the company that the majority of the positive reviews on this site are "strongly encouraged" by the "Leaders" to be posted to even out all of the honest reviews.
