No Thanks - Concierge Tillinger's Employee Review

Salary and raises are simply ridiculous. I don't know if they realize how low they are paying but when you're hired it's often... low... I don't know if you can mention salary here but they are starting 12 - 14ph . It's pretty funny because when you are hired the person that does that stuff is super friendly and excited and acts as if you've won a lottery or something. Starting hourly with other companies for the same job is 15 or even 16 or 17 for far less work at way less prestigious companies. The highest paid concierge here is around the same starting salary of other concierge and property management companies and that's literally after DECADES of service. That particular concierge said that she's not even allowed to get anymore raises. Like all companies, they tell us not to discuss salaries but everyone does. The MAX raise you can get is 4% which will probably be around 40 - 50 cents. The raise is not automatic. Only the most sycophantic, teary eyed, pro-company concierges will ever see a 4% raise, so it's really rare for that to happen. You have to go to them and tell them you want it (duh). When you tell them you want it you have to fill out a huge multi-page survey with essay style questions (on your own time) about why you think you deserve it. If you have school or a second job, like me (both at the time) it's damn near impossible. Once you turn it in, it will take a couple of months for them to "process" it and give you their determination of you. Usually around 2% - 3% (whopping 29 cent raise) Once you finally do get it, you will likely be waaaaaaaaay passed your yearly anniversary. Will they automatically retro-pay your raise? Nope. You have to tell them you want it (duh). It will then take them another couple of months to "process" that request. The whole ordeal is highly discouraging. Many people at my location hadn't received a raise in many years because they just didn't want to deal with it. We had a supervisor a while back that tried to get everyone raises that hadn't received a raise and he actually succeeded with getting a lot of people their raises but then he was gone after a short period. The more sycophantic you are with upper management, the further you'll go. If you are simply a great concierge but not too keen about butt-kissing the higher-ups, you will not get very good raises. You will likely never get a promotion. If you are simply mediocre at your job because you don't really enjoy it but then go above and beyond and smile incessantly when the higher-ups come around all of a sudden you are a bright, go-getter with a bright future. I guess that's a reality for a lot of companies but Tillinger's is a really small company. I worked at a desk but I was only about 4 or 5 steps under the owner, so I got to see it really up-close and it's extremely off-putting. I was there for 4+ years until I finished school and it seems like most of the work falls on the site supervisors. They have to be an active concierge with a set shift while simultaneously supervising the other concierges, even if it's a multi-desk site. They are usually salaried in the mid-30k range 33-38k. That sounds fine at first but I have seen so many site supervisors come and go because upper management doesn't support them enough. They do not move fast enough when hiring new concierges (probably because starting salaries are so low) so when somebody quits they are left to figure out coverage alone and often times end up covering the shift themselves. I worked at a few locations but I remember, my site supervisor at a particular location was putting in 60+ hours every week for well over 2 months until they FINALLY got someone to get the shift. He told me that when he did the math he was making less than 10 per hour. He wanted to quit but he couldn't afford to move on. To reward his hard work and dedication they gave him a $50 gift card with a thank you note. I'm sorry but that's nothing compared to the OT and reputation he saved the company over that time period. Over the 4+ years I was there I saw about 8 or 9 "area supervisors" they are the next level up from the "site supervisors" out of those 8 or 9 there were only about 2 or 3 that actually did any work. Meaning if there was a problem you could actually call them and they would work to solve the problem. They would even work as a concierge to help the site supervisors! When I left there was only 1 of those area supervisors left. The other supervisors were completely worthless. They would constantly refer you to your site supervisor. They would make huge promises and never fulfill them with little or no explanation. They wouldn't answer their phone or return your calls. They were not around always busy with something else. However they were extremely good at kissing butts of their higher ups. If Tillinger's hires a flaky person who doesn't want to work (that happens often because the starting salary is so low so they get mostly desperate people who can sufficiently fake competence during an interview) and that person decides not to come in for their shift, you have to cover the shift no matter what. It doesn't matter if you have class afterwards or if your mom died. You automatically cover it no matter what. If you decide to leave you could be terminated. I happened to have a pretty good site supervisor that would come in, when possible, and cover it if someone didn't show up. However that didn't happen all the time and I got stuck with a surprise extra shift and have missed classes over it. I even missed a couple of tests that I had to turn in late and receive less credit. Benefits are pretty weak, You get really basic health insurance. No Dental, No Vision. You get 1 week vacation per year for your first 2 years and 2 weeks after 3 years.