Good if you're on the right team - pretty chaotic otherwise. - Client Solutions Manager TikTok Employee Review

1.0
31 Oct 2025
Recommend
CEO approval
Business outlook

Pros

- Cool NYC office - Commiseration between employees (we're all on Titanic!). - NYC food stipend was nice. LA food is very bad and I've seen people pick out rocks and hairs.

Cons

- Zero work/life balance. They expect you in-office 4x per week and then go home and work until 9pm. - Constant reorgs and unclear goals from leadership. - You can still get thrown under the bus and PIP'd even if the clients like you and you maintain >100% quota. - Management is somewhat bipolar. - Upper management is full-on Split/Patricia. - If they give you more work it isn't because you're doing well ... they're trying to burn you out so they can document it and fire you. - Very high turnover ... I've never worked an account that had >10 people work on it in less than a calendar year. This has negatively impacted client trust but doesn't seem to bother leadership.

Explore other reviews about TikTok

5.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

good work life balance, you have to push yourself to grow, great pay, great bonus, good food

Cons

no mentors, no help onboarding

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay is level with industry and actual work is somewhat interesting depending on the team you're on

Cons

In my experience, career growth can feel very limited if you are not part of the dominant internal language and cultural network. A significant amount of important context, communication, and decision-making happens in Chinese, which can make non-Chinese-speaking employees feel excluded from key conversations and promotion opportunities. The environment did not feel as inclusive as it should be for a global company. Advancement often felt less tied to performance and more tied to whether you were connected to the right groups or able to operate fluently within the Chinese-speaking side of the organization. Over time, it felt like non-Chinese-speaking employees had fewer long-term career paths and were at risk of being replaced by people who could better fit that internal operating model. Things also move very slowly because employees are often given access only to the bare minimum needed to do their jobs. There is a heavy push toward using AI tools, but in practice it can make it harder to get help from real people. Instead of getting quick support, you often have to spend time going through AI bots or internal tools before getting a useful answer.

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