This company is a disaster - Customer Experience Thoropass Employee Review

1.0
14 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Seemingly good benefits and lots of initial hype

Cons

Lots of change in direction (I get it, its a start-up, but they are all over the place), tons of layoffs framed as "restructuring" after several all-hands asking about layoffs- they claim transparency and don't deliver. Middle upper management, (not C-suite) doesn't have a good sense of the product or what the company is really doing and acts like they are listening and then turn around and reprimand employees for speaking up, saying any sort of dissent or questioning is disrespectful. Expectations for each role are not clear and for many roles there is no clear path upward, you are just in limbo. The vibe feels secretive, sneaky and backhanded- someone says one thing to your face and another behind your back. There is an incredible amount of gossip and general bad culture from the top down. Additionally, they don't like any sort of questions regarding the independence (AICPA) aspect of their reporting and brush it off as not a concern when the auditors are very much a part of the company as a whole and not particularly independent IMO. There are a lot of other companies making a very similar product who seem a lot more above board.

Explore other reviews about Thoropass

5.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work and grow a career

Cons

Lots of untapped potential and challenges

5.0
17 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Thoropass is one of the rare companies where the culture you’re told about actually shows up in day to day work. The people here are genuinely exceptional. Thoughtful, sharp, collaborative, and deeply invested in doing the right thing for customers and for each other. The audit team is outstanding. They are highly competent, practical, and truly care about delivering quality work, not just checking boxes. Leadership deserves real credit. Priorities are clear and consistent. Customers come first, and just as importantly, leadership backs up employees when they do the right thing. There are no weird mind games, politics, or fear based management tactics. You are treated like a professional and trusted to do your job. I have always felt respected here. Feedback is direct, expectations are clear, and support is real when challenges come up. It is meaningful work with people who care, and leadership that operates with integrity. If you value strong teammates, ethical leadership, and a company that actually stands behind its values, Thoropass is a great place to be.

Cons

The audit and service side is exceptional, but the product team is resource constrained with competing priorities, which can make it hard for the product to stay competitive.

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