Pros
Paid on time. Sometimes paid in advance esp if there’s a holiday.
Weekly huddle is fun.
Daily meeting is helpful.
The call itself is relatively easy compared to other sales job like insurance, direct selling, etc.
Cons
The connection rate is getting extremely poor. In the span of just one month, 4-5 clients have churned due to setters failing to secure enough bookings and also dahil na din sa mga errors. Despite making 100-200 calls, a setter often ends up with no bookings at all, and management places the blame on them without recognizing their hard work.
One setter, who makes 500-1000 dials, receives commendation, but most are unwilling to attempt do the same, as it could lead to physical strain with little reward. Even with 500-1000 calls, one can only secure 3-5 bookings a day. Successful bookings are often due to luck rather than pure hardwork.
Patients frequently become annoyed or irate because the system auto-dials them four times a day. To make matters worse, setters manually dial these patients several times as well, trying to meet their KPIs. Staying motivated is getting more and more challenging.
The treatment of employees is far from commendable, with abrupt terminations causing significant anxiety. Employee retention is poor. A lot of tenured employees have resigned. This situation worsened when a three-month-old setter was promoted to manager simply because of the number of bookings she made, despite not following guidelines. They would call other setters' callbacks without informing them and booked patients already qualified by another setter. This unethical behavior has made it difficult for setters to respect her "leadership". Newly hired setters don’t last.
Under their leadership, they issued serious warnings to setters who couldn't make bookings or had internet connection issues. However, those who didn't follow the booking guidelines only received multiple reminders, with no real consequences. This clearly demonstrates that management prioritizes money over everything else.
This has been long, but to help you re-consider your application even more, expect the following:
1. very fast-paced and disorganized training
- The manager has a lot on their plate, they will ask the setters to do the training for them.
- Expect termination once you made a few errors with the client's EHR (which is not entirely your fault because you lack quality training)
2. micromanagement due to poor training
- constant supervision from the manager, will ask you why you failed to do this and that, why you have low connection rate despite your dials (as if it's your fault)
- will ask you to review your calls and submit them before the day ends.
P.S. Expect to be gaslit! Their favorite line, "I'm not micromanaging. I'm only managing."
3.False advertisement
-Only those with the old pay structure can earn 6 digits or more. Because you're only paid per shown appts. So don't be deceived.