Great company, needs new management. - Anonymous employee The RealReal Employee Review

3.0
20 Jul 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The people I worked with during my time at TRR truly made the hell bearable. The employees there are so talented and truly have a passion for fashion that i haven't witnessed before. The RealReal was also great in that it is one of the only companies in the Bay Area that has to do with fashion (besides retail) that is dealing with luxury items. Also, can't forget the free food multiple times a week.

Cons

To start, many of the manager roles in this company are not deserved, they simply got placed in those positions because they have connections with the executive team upstairs. Within my first couple months of working there I realized that my superior didn't know how to manage our team at all and would make us work extreme hours when it wasn't necessary. Later on down the road, I learned they got their position from being friends with the right people and had absolutely no managerial experience. Many of the promotions that happened in my department was because of employees being friends with our boss as well. Situations like that are especially painful when you see people that have been there much longer and are more qualified for the job get passed over because they refuse to be "the favorite" just to get what they want. When I first accepted the job at TRR I was extremely excited to be apart of the company, and I do think things would have been different if the management was better.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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