Started strong but has declined greatly in a year. - Fine Jewelry & Watch Specialist The RealReal Employee Review

2.0
10 May 2021
Recommend
CEO approval
Business outlook

Pros

100 dollars to catering lunches each month free bagels once a week Benefits, 401k, PTO, ESPP, health, dental, vision, etc

Cons

Over this past year, our quotas have been raised by an additional 10 units a day. I don’t see how we can make sure things are authentic when we are expected to do 6 items per hour. We lost flexible hours, some of our management has left so now we have managers from other departments trying to care for all of us employees. It feels like feedback goes nowhere, and falls on deaf ears. The job definitely is droning, and they expect you to do more with no pay bump and no recognition. Due to all the little rules we have, it’s very hard to train and onboard new team members as they have to memorize many specific rules. Would not recommend to onboard, as it feels like the company is slowly falling apart and upper management is only focused on trying to turn a profit while burning bigger holes in their pockets.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

1.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Good peer group of women on the team. Mileage reimbursement is provided.

Cons

Extremely high sales quotas that are difficult to consistently achieve, paired with limited compensation upside even when goals are met. The organization feels top-heavy, with too many layers of management relative to the field team, which creates inefficiencies and slows decision-making. Management style can feel overly micromanaged and at times more focused on process and tone than actual business growth or performance metrics. There is limited perceived career growth, and compensation does not scale meaningfully with experience or performance. Overall morale among the sales team is low, and employee concerns around workload, pay, and structure do not always feel addressed in a meaningful way.

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