See, Touch, Learn & Thrive - Operations The RealReal Employee Review

5.0
30 Aug 2017
Recommend
CEO approval
Business outlook

Pros

I believe TRR is moving in the right direction with strong support from the operations directors and new HR team. The company is listening to feedback and investing in the associates that handle all the tangible parts of the business. There are strong bonds amongst teams and it's nice to see the mini work-families that form in this environment. We're lucky to get hands on exposure to some of fashion's greatest hits. If you truly love fashion and appreciate a variety of design, you will constantly feel inspired by the work you do.

Cons

The warehouse operations are not an ideal environment for those with Devil Wears Prada aspirations.

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The RealReal Response
8y
It is great to hear of supportive comments on the efforts. We see that we do have a lot of very supportive work teams, and we do realize that we have more to do to support cross team building. Thanks for your comments, and so glad you are part of TRR.

Explore other reviews about The RealReal

5.0
8 May 2026
Recommend
CEO approval
Business outlook

Pros

Overall, the receiving team is very sweet and engaging. They try to help you when you need it or ask for it.

Cons

When you don't reach your goal, they do get on you/

2.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay and commission can be good, but the structure is unnecessarily convoluted and not as generous as it seems, and you will have no work/life balance if you want to actually make consistently high commission. If you have a true passion for luxury and fashion, you do get a lot of opportunities to handle and interact with special/rare items, and depending on store location you can meet a lot of interesting industry people and celebrities, especially during Fashion Weeks

Cons

Poor and unsupportive management with extremely unrealistic demands and expectations; you will get virtually no training, but are immediately expected to know how to do everything. The overall company culture is just unpleasant and very cliquey, and there's constant employee turnover. The online customer service system is terrible, so you will frequently have to handle customer issues that have nothing to do with you/your sales.

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