Supportive Colleagues, but Poor Execution from Leadership - Client Services The Marketing Practice Employee Review

The Marketing Practice had a great work environment with a strong work life balance. Although mostly remote, the emphasis on communication made it easy to feel close with coworkers.

Cannot think about much that needs improvement.

- Some genuinely smart, well-intentioned people remain, especially within the creative team. - Exposure to large enterprise clients and strategic marketing work. - Remote work flexibility is solid, and some pockets of the business still try to do good work.

- Much of the agency’s strategic leadership has either left or been laid off. What remains is largely a tactical execution engine, and some in VP+ roles are clearly out of their depth. - It often feels like two separate agencies. After acquiring several US firms, the UK team was elevated as the center of gravity. The US team’s market knowledge is frequently ignored or marginalized, and input is deprioritized. - Leadership culture feels cliquey and defensive. There’s little cross-regional collaboration or trust, and internal decision-making often lacks transparency. - Communication from leadership is inconsistent and at times feels more like misdirection than meaningful direction. Top-down messaging is reactive and not well coordinated. - The organizational structure is bloated in some places and hollow in others—lots of churn, little continuity, and no clear plan to stabilize the business.