Pros
I am making more money than I did at my previous job, weekends off, paid holidays off, set schedule.
Cons
STRESSFUL!!! Training was sub-par at best. My trainer was very unprofessional and spent a lot of time talking about her personal love life, getting drunk, and her kids. The majority of my classmates were immature and being in the class felt like being in grade school again. Lots of bullying and being made to feel like an idiot if you had a question or just needed a little clarification on something. No support from management or trainer once out of training. Management has no idea what's going on and are unable to answer any questions that you may have. I have NEVER been so stressed and miserable to the point of crying at work until I started working for The Hartford. I quit a job that I had been at for 4 years to come to The Hartford because of the money but after finding out what all this job entails, I quickly realized that I am severely underpaid. The calls are back to back and the customers can be rude sometimes. But not only are the customers rude, hartford employees in other departments are equally as rude when you call over for assistance. Upper management pretends to care about you and your thoughts by having you complete "anonymous" surveys and submit requests to have changes implemented. I have been here for 9 months and so far I haven't seen any "harvest submissions" actually come to fruition. I have to give myself a pep talk on the way to work every morning so that I don't have a nervous breakdown because the stress is affecting my health. I am actively looking for a job elsewhere and I hope to be leaving this company very soon!!!