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The Hanover Insurance Group

Engaged employer

Agency/ customer support - Customer Service Representative The Hanover Insurance Group Employee Review

4.0
25 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Great leadership excellent benefits good pay and training, good foot in the door at a great company

Cons

Can be stressful very metrics driven. Metrics can be difficult to meet

Explore other reviews about The Hanover Insurance Group

5.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Excellent Culture stands out the most for sure.

Cons

None that I am aware of.

4.0
9 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Hybrid schedule Claim volume Flexibility Office atmosphere Teamwork/Team moral

Cons

Pay Benefits Metric tracking = micro management

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