It's not a good sign when almost all the employees left because "I just need to get out of here" - TL/GES/Trainer/Game Guide The Escape Game Employee Review

1.0
28 Mar 2021
Recommend
CEO approval
Business outlook

Pros

-Met a lot of great coworkers -Health, dental, & vision benefits -A unique job if you want something outside the norm

Cons

-Everything else with special note to: -Management's mistreatment of employees -Double standard of management forcing the employee handbook down your throat but never following it themselves -Stripping power from team leaders that resulted in them being understaffed and unable to give breaks -Rewarding abusive customers with free games after berating an employee to the point of tears -The abhorrent mismanagement of COVID reopening that left questions as to the legality of it

Explore other reviews about The Escape Game

5.0
28 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

So much fun and good career opportunities! Good values

Cons

You to be really engaged. Late nights sometimes.

2.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The team itself and the coworkers were rad. Everyone is positive and supportive but not in a toxic positive way.

Cons

--its really bizarre policy to make your plus ones pay for the game...on training games. And do you get paid while training on a game? Nope. Ive never seen any other escape room operate that way and it came off so greedy that friends I brought almost questioned me working there. -very passive aggressive store management. Yes its important to have professionalism but management will get on you for petty small things that made no difference to the guest experience. They also dont seem to be familiar with workers laws in the location theyre managing. --starting out they'll send you home early rather than taking time to train you on everything. If its a tiny bit slow, you get cut. This makes pay incredibly unstable and the pay was already abysmal for the area. --I didnt mind company values at first but it rapidly becomes clear that their generosity and integrity values are only for guests, not for employees. In fact they'll be incredibly stingy towards you. --once your hours stop getting cut, if you've stayed in the trenches long enough, now they suddenly put you on for 11 hour shifts. And schedule requests are often ignored. --if I ever end up rich I want to buy the company out and run it better out of sheer spite.

1
See reviews by: Helpful|Rating|Date|All