Classic TCS was great to work for - Customer Service The Container Store Employee Review

2.0
18 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Closing at 8 pm. Many of the customers are kind to employees. Pay isn’t bad

Cons

In the past, TCS was a great inspiring place to work. It felt like an extended family. It had some of the issues still seen: with the full timers, and occasional issues with upper management. But you could always talk to mgmt and you would feel valued, heard, and that you mattered. Since many changes have taken place it feels much more like a factory and far more about the nose to the grindstone precedence than about human beings. They still are for customer satisfaction, but it isn’t like before, it’s more like have to than want to by floor management. It stinks that things are a mess. We used to do front end straightening as a team now it is just left to the Night Shift prime timers after they finished cleaning up gross toilets and bathrooms and the break room. (Quite often these folks also just finished a full time job someplace else. ) It just seems like more support/nicer attitude could be given out by sales floor leader teams and maybe more from store management also. I get the emphasis on closet designers to a point, it’s one of the reasons the store exists, but prime timers who do not design are still worthy of fair treatment. Unfortunately, anyone who designs is automatically given praise 1000% higher just for existing than the “little prime timers” who are barely noticed or recognized unless they are favored by management and sales floor leaders. The whole spark that set us apart in the retail world is gone. Maybe it left with Kip? It saddens me and I miss the good old days.

Explore other reviews about The Container Store

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Customer. Customers come in and find the time and energy to be positive making for a great working environment.

Cons

Sometimes product can be inconsistent.

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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