Promises promises promises...all broken. All lies - Sales The Container Store Employee Review

1.0
24 Jun 2017
Recommend
CEO approval
Business outlook

Pros

Promises of employees first. Detailed training Employees are friendly and the best part of the job Decent discounts Wonderful customer interactions are the second best part of the job

Cons

Where to begin. It's a complete dead end job. Crappy hours. Management (store mgrs. under the direct supervision and commands of the District Manager) is guilty of playing favoritism and giving extra hours and sales floor shifts only to the people they like. Otherwise you are always scheduled for RSP shifts and extremely less hours. Merit is over looked by the favorite person du jour. Store meetings are uninformative and full of " sell this big ticket item NOW " commands. You are judged by how many POP! Members you get per shift. In morning huddle you are told how good or bad you did the day before. You only get a "good job" thumbs up if you beat the all store average. Benefits for part time employees are horrible. Hospital emergencies are not covered. Most Medications are not covered. So if you break your leg or have a heart attack you are screwed. Especially if you are out for a certain amount of time, they let you go and can get hired again. But at the low part of the totem pole. And you are also paying a lot more for nothing in coverage. They do nothing for employees morale. The morale in my store is so low. Many of us are just showing up for the paycheck. I can only speak for me, but I know of many individuals that feel that why should we bother to go above and beyond when we know that it will mean nothing and that it won't help us progress in our career at TCS. I know that many in management think that the low morale is based on the pay freezes that they keep having. Truth is, that is only a fraction of it. They refuse to see anything else as a problem. And make the employees feel that they are to blame. They treat the full time employees with more respect than the prime time employees (minus the pick of the litter whom the district manager and store management feel are more worthy of special treatment). It's truly not a healthy environment. You might be better in looking elsewhere. Seriously

Explore other reviews about The Container Store

5.0
12 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great Customer. Customers come in and find the time and energy to be positive making for a great working environment.

Cons

Sometimes product can be inconsistent.

3.0
28 Jan 2026
Recommend
CEO approval
Business outlook

Pros

The Container Store has the most thorough training process of any company I've worked for. The environment was nice, and my coworkers and managers were all great. The employee discount is significant.

Cons

I applied because I was not getting the hours I was promised by my other part-time retail job. During the hiring process, they said I could work as many hours as I wanted, up to 29 hours per week. They did not mention until I was hired and asking for my hours that hours are dependent on how many customers you get to sign up for the rewards program. As a cashier, everyone I checked out who was not a part of the rewards program and did not want to be counted against me. Customers who are already a part of it don't factor in. I could check out 40 people in a shift, only have 5 who weren't part of the program, and only get 2 of them to sign up, and I would be penalized for that with my hours. If you work floor shifts and sign people up on the floor, it's able to boost your score since you don't interact with non-rewards members who don't want to join the system at all, but I was never offered floor shifts. They expected a 60-70% conversion rate, which is not realistic. Most people who want to be part of the program already are, and those who aren't typically aren't willing to even hear your 20-second pitch about it.

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