Some flexibility in shifts, but high micromanagement - Claims Representative The Cigna Group Employee Review

Strong focus on customer service and employee satisfaction

Insurance premiums can be expensive but overall benefits are comprehensive

Great pay and wonderful benefits

Supervisors sneaking in while you're on a chat to live monitor you is micromanagement and it started being annoying with the petty meetings. Cigna allows their members to chat in and speak to you rudely about complex claim issues that should be called in. It is only so much you can explain via chat.