Pros
Office right off the highway. Easy commute. Huge cafeteria but the food is pricey. If you need a job, they hire anyone with a pulse. Nice office space. Mediocre benefits. It's better than sitting home doing nothing. Decent training, but no management training.
Cons
Shift hours that you are required to work. People always talking about other people behind their backs. Some people don't belong here but get treated well because the know someone. They have a team of people who couldn't "cut it" in collections so they made them the micro-manager cops who silently monitor your calls and write you up for the most ridiculous things so you lose any chance of a bonus and possibly your job. You need to wear a hazmet outfit in order to use the women's bathroom, it is so disgusting. High turnover. Seen a lot of really good, knowledgeable, people let go for no apparent reason. They frown upon you being nice to customers which many of us do not understand. In same cases you will get written up for it.