17 Apr 2020
TerraSlate Paper Response
4yThank you for taking the time to provide a review of TerraSlate on Glassdoor. Regarding the 4 hour menu design timeframe, there has been a misunderstanding. As written in the Employee Handbook, the customer has paid for four hours of design work. If, based on the direction of the customer, the design is taking longer than 4 hours, the expectation is that we need to reach out to the customer to cover the additional design-time costs.
One of our Core Values is teamwork. As a new, fast-growing company sometimes employees are asked to step into another role/responsibility area if there’s a temporary gap or work surge. This happens not just with design team members, but across the entire company. In fact, the members of our management teams pitch in as well.
We value clear communication. To be certain each employee receives the same clear instruction, each employee reviews and signs the Employee Handbook on their first day. Our current policy as stated in the Employee Handbook is that an employee may receive a write-up for actions that directly contradict the Employee Handbook. Whereas, a warning is warranted when the action is not covered in the Employee Handbook. We believe these policies are reasonable and consistent with the market.