Please beware of the RCM department - Anonymous employee Tend Employee Review

1.0
15 Sept 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice Corporate office Exposure to Executives

Cons

No work/life balance AT ALL PTO is scarce, only 2 hours biweekly Inexperienced, entry level employees in the RCM department Favoritism Lack of Diversity, Inclusive, and Equity at the Nashville corporate office when it comes to career growth and leadership roles Unethical and lack of good faith practices

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Tend Response
3y
Thank you for taking the time to share your experience. Feedback from our team members is extremely important to us and essential in helping us continue to improve the employee experience. We're sorry to hear about your frustrations. We strive to create an environment where every employee feels valued, heard and respected, and take any allegations of discrimination extremely seriously. We are an equal opportunity employer and we reject the claim that our team tolerates any form of discrimination. We are proud of our diversity, our strong community and culture, and have a zero tolerance for anything that falls short of a completely inclusive workplace where all team members are treated equally. Additionally, we do not condone any unethical behavior at any level, as it is our policy to report any misconduct to ensure compliance. We are committed to continuing to look for ways to deliver on our promise of bettering the dental experience for both our patients and our team members. We would be grateful for the opportunity to speak with you about your experience to address your concerns. Please reach out to people@hellotend.com to continue the conversation.

Explore other reviews about Tend

5.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Plenty of growth opportunities, pay, flexibility

Cons

I’d love to see us use even more technology

1.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

There are none. It's all fake.

Cons

If you're a dentist make sure to hit quota. It's not about health It's about margins. If you're a hygienist be prepared for burn out and also hitting numbers or you get placed on a PIP. If you're a manager be prepared to not have leadership elevate you yet make you know you are a bad performer if you can't make your office hit numbers. Nobody cares. Tend is so toxic. So toxic. It runs on toxic people. But on a good note we all pay the piper and someway or another even in your career consequences meet you at a crossroad. They had so many chances to fix the ill will. But look who's still standing in certain positions 🤔 Who's the common denominator... To everyone at Tend, it's true some people are not cut out for some jobs. Thats okay, but you should never let anyone disrespect, belittle or take away your grit. That's what Tend does do their employees. Without transparency, conversations with HR, documents, documents, to avoid getting sued, almost giving cult vibes lol, at the expense of human understanding, growth and development which they swear they have. Personally I wouldn't sit in a chair as a patient knowing my hygienist os under pressure. I would second guess all the treatment. Humans are being put in ortho with doctors that have no experience. Its like open the gates for the cows. Come one come all. But as mentioned, the intent can be hidden behind the pretty walls but the industry is small and like I said everyone pays the piper. Tend is toxic to employees and public.

2
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Tend Response
1mo
Thank you for taking the time to share this. I want you to know it was read carefully and not dismissed. The feelings you've described — of not being supported, of pressure without recognition, of wanting more transparency — are things I take seriously. That is not the experience we want anyone to have at Tend, and when it happens, it matters. I won't try to address every point here, but I do want to say directly: our people deserve to feel respected, developed, and heard. Where that hasn't happened, we have work to do. I'd genuinely welcome the chance to hear more from you. Please reach out to me directly at people@hellotend.com if you're open to it. Miriam Scholes, Chief People Officer
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