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      TeamHealth

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      TeamHealth reviews

      Call Center. Very Misleading - Patient Coordinator TeamHealth Employee Review

      1.0
      16 Jun 2016
      Patient coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits, friendly and welcoming staff, opportunities for advancement

      Cons

      They claim the position is full time, but you are not scheduled full 40 hours. Call center is freezing. Initially tell you 3-11 PM, but schedule you different. If you can’t work past 11 PM, they schedule you for less hours. In order to get a full 40 hours, you have to use your accrued PTO time. $800 health risk premium for those who do not meet 5 wellness goals. PTO time does does not roll over. After a year, it goes to long term sick time. Callers are rude, abrasive, and abusive toward Patient Coordinators. Training is only 1 week and is inadequate. It does not cover what is required to be done in the call center. There is no telling what your paycheck will be. Call center software is very slow, and instant messaging system routinely goes out.

      avatar
      TeamHealth Response
      9y
      Thank you for the feedback and review. We are sorry to hear your personal experience at the TeamHealth Medical Call Center has not yet been as positive as we hope for you. We work very hard to provide our employees with a transparent, collaborative working environment where employees are valued and empowered to succeed. We’re glad to see you recognize the many opportunities for advancement that exist at TeamHealth, and hope that you will continue to invest your time and abilities in achieving your career goals with us. In an industry that operates around the clock, serving patients or caregivers in difficult situations, the ability to be flexible and work in high pressure situations is a precious commodity, and takes a special type of employee. This is likely a large part of the reason we chose to hire you. Thanks again for your feedback - it will help us continue to make the TeamHealth Medical Call Center a great place to work.

      Explore other reviews about TeamHealth

      5.0
      19 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      I’ve had a very positive experience working at TeamHealth. The organization truly prioritizes both its patients and its employees, which creates a strong sense of purpose in the work we do every day. One of the standout aspects is the collaborative and supportive culture. Leadership is approachable, communicative, and invested in helping teams succeed. There’s a genuine focus on continuous improvement, and employees are encouraged to share ideas and be part of driving change. TeamHealth also offers strong opportunities for growth and development. Whether it’s through formal programs or on-the-job learning, there’s a clear commitment to helping employees advance their careers. The company does a great job recognizing contributions and fostering a sense of belonging across teams. Pros: Supportive and engaged leadership Collaborative, team-oriented culture Opportunities for career growth and development Meaningful work that impacts patient care

      Cons

      Like many growing organizations, processes can evolve quickly, which requires adaptability

      5.0
      12 Jun 2026
      Practice manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Very supportive upper management, feels like a family

      Cons

      No cons at this time

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