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      TeKnowledge

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      TeKnowledge reviews

      Foot in - Customer Service Engineer TeKnowledge Employee Review

      2.0
      25 Apr 2023
      Customer service engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      It's a foot in the door for general IT. Pay is decent now, low for industry though.

      Cons

      Management is ok, depending. The new rules and metrics put on you by people who don't understand the job are ridiculous. Seems they put hybrid work from home on the line by metrics that are out of your hand. For instance reviews on your cases. A 1 star will disqualify you if you don't receive several 5 stars. This is all dependent on the customer. And if they are aggravated at Microsoft, you get the 1 star. The verbatim may state this specifically but doesn't matter. Get your foot in and get out best advice.

      avatar
      TeKnowledge Response
      2y
      Thank you for your valuable feedback. We do apologize for the experience you've had with performance metrics - please ensure to speak to your direct manager regarding how tips & tricks that you may be able to implement to ensure your customer surveys more accurately reflect the service you give rather than the customers' feelings on Microsoft products.

      Explore other reviews about TeKnowledge

      5.0
      18 Jun 2025
      Intune engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Good place to work i like it

      Cons

      Not much pay transport to site

      avatar
      TeKnowledge Response
      5mo
      Thank you for sharing your feedback. We’re glad to hear you enjoy working with us and appreciate the positive aspects of the environment. Thank you for helping us identify areas for improvement.
      1.0
      18 Apr 2026
      Critical situation manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The paychecks don't bounce, at least as far as I experienced. You'll never ever have time to be bored, if you could call it that.

      Cons

      Completely toxic work environment, through and through. Ignores requests for Disability accomodations, uses the information gleaned from that process to institute write-ups. PIPs are their favorite tool ever, beside death from overwork.

      1
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