Great perks and friendly colleagues, but toxic management culture - Client Advocate Support Tax Protection Plus Employee Review

- Great support system and great management - Understanding and positive culture - Room for growth within the company

- No con's come to mind.

The benefits for someone in their early to mid 20's are decent.

Micromanaging- They will view all phones calls, emails, and anything contact made with a taxpayer or tax professional to look for any justifiable reason to end your employment. It's also not just contact with taxpayers it's also messages with other employees that they monitor all the time. They routinely walk by to check and see if an employees is working. They force employees to log time on every task completed to justify paying them the 8 hours a day you work in the office like cameras aren't there to prove you're already working. "We're like a family"- This is them trying to announce that they are just like any other corporate America job. They will gaslight you into thinking you're doing a good job and that they're glad you're working with them. You have to be involved with the meetings that they have twice a week. The company meeting every Thursday you have to know the motto and say it like a cult ceremony. They will terminate your job just like you never meant anything and leave you completely dry. Overworked- When working in the admin department they send all the paperwork for the case that need to be organized and set up there. This area is understaffed already and then cries about needing to get all the work done, but then cries again about the smallest little detail might be left off of the case. For example a middle initial in a field that is already filled in another area of the client's case. You have to routinely call people to request documents and then try to explain why we need that just and it's an entire mess. They don't respect your own personal time you need in life and then beg for you to work overtime. Then complain if you worked overtime when they didn't approve of it being used at that time. Like if I get stuck talking to a client outside of my work time I'm getting paid for that. They put emphasis on follow ups on people trying to process documents when the sons of the founder sit on the phone talking to their friends all day. I was routinely assigned cases from other client advocates because they were overworked or from a lead that was busy. The cloning of cases is something else that you have to do which is an entirely painful process and it could easily triple your time working on one task. The day before they laid me and several others off they reassigned me like 6 new task at the end of the day before telling me at lunch the next day I no longer had a job. Hypocritical Management- Management here will walk around out of their office rooms talking to others and gossiping. Then turn around and say you shouldn't be talking to your co-workers and being friendly. They work from home and then complain when employees want to work from home. They only time they offered that is when it snowed and iced the roads. One manager had two weeks off in December and then had the audacity to say don't use all your PTO around the holidays since others can't use it for the holidays. Then had Christmas Eve & Christmas, New Year's, and then another week off in January. Plus worked from home. They won't pay you for PTO days not used and you have to use them all before January because they won't allow for them to build up. No loyalty to employees/High turnover- There is not a high age average for a reason. It's because when they have employees who show any sign of possibly looking for a new job or have potential to get a new job they will fire them. Also there's no room to really grow because they using family and friends to promote to higher positions. So you will be stuck working the same position for most of your life. They also won't increase your PTO until you're three years in.