Don't believe the hype - Enterprise Account Executive Talkdesk Employee Review

2.0
30 Aug 2021
Recommend
CEO approval
Business outlook

Pros

- Cool product - Good marketing - Tons of VC$ - Stock Options incentives - Some really intelligent people

Cons

- This is not the rocketship they advertise. Not sure how they keep getting VC$. Have not met regional, national or international sales goals as long as I've been here. - Deals will close and customer complaints will be next step due to lack of functionality or implementation issues. - Sales turnover is pretty astounding, even for a tech company. All 50 people from my original training group are now gone. Most employees are a year or less at company. - Have not met parity with competition on functionality or price. Cannot crack the big enterprise accounts. Very much an SMB platform. - Constant change in leadership at all levels leads to many mixed messages and complete lack of culture.

Explore other reviews about Talkdesk

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Strong, positive culture and great benefits. Unlimited PTO and management has a very strong "family first" attitude towards taking that time whenever you need it. Strong culture of success: I have 1:1 with my mentor everyday even months after starting to make sure I have everything I need to be successful. I feel like I can ask any question to anyone and they will work to make sure I get an answer. Career growth: Dedicated learning time and modules for career growth and industry knowledge. I've also been encouraged to participate in industry events even individually. Management: Management has skip-level 1:1s to solicit feedback and then actually reports and acts on it. Direct management supports this and will provide upward anonymous feedback.

Cons

There isn't a 401k match.

4.0
8 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-The AI-First Mission is Real- We aren’t just talking about artificial intelligence; we are actively executing an AI-first transformation across our entire product and internal operating models. It’s an incredibly exciting, fast-paced space for anyone looking to build the future of enterprise software. -What makes this company truly special is our foundation: we have a deep, proven contact center history, but we’ve successfully paired that legacy with the right product architecture and the right people to dominate the AI future. It feels like today we have the right people on board to execute. - Innovative mindset- We don't have everything figured out today. Employees are encouraged to think outside of the box and move fast to try new things and surface solutions.

Cons

-High-Pressure, Agile Environment: Because we scale on consumption and automation rather than simple headcount, the bar for talent density here is exceptionally high. Things move FAST. If you prefer a slow, highly structured, or static environment, this level of rapid iteration might feel overwhelming - TD doesn't have everything figured out. You have to be OK building as you go, and not always having clear direction.

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