Depends if Customer Facing - Big difference in - Retail Store Manager TUI Group Employee Review

Retail teams very stretched and expected to handle ever increasing workloads that non customer facing teams do not. Crisis events always rely on retail teams who then have to deal with frustrated customers. Lengthy and difficult Complaint handling on top of unrealistic sales targets. Handling of social media (where are the marketing teams?). 7 day trading. Very big difference for working for Head Office teams compared to retail. Retail staff under constant pressure and work/life balance not fair compared to head office roles. No Flexi time or opportunity for Hybrid working. Head office teams have far superior working environments and working patterns.