Disappointing. Poor leadership and unrealistic expectations. - Anonymous employee TUI Group Employee Review

We really respect your right to share your experiences and perspective, but we don’t feel that your comments fully reflect the reality of working for TUI. It looks like you may be a current colleague, so we’d love to talk to you in more detail to better understand your experiences and to understand what we can do differently for you. We’d love it if you felt able to get in touch with your Board Director or our Human Resources Director to discuss further. You identified many pros about working for TUI and it sounds like you’ve been able to take advantage of them, which is great. As is the case for every business, we don’t get it right all of the time for every colleague or every customer, but we’re incredibly proud of our business and we work hard every day to balance the needs of our colleagues, our customers and our shareholders. Over the past three years we’ve seen some significant improvements in our commercial, customer satisfaction and our colleague engagement results. We’ve made huge investments to benefit the customer experience -new ships, planes and hotels, as well as IT infrastructure and stores - at the same time continually seeking to minimise cost and waste to keep our prices competitive for customers. We’re committed to providing customers with a great experience when they holiday and interact with us. At pretty much every touch point we ask customers for their feedback and keep using it to help us improve our customers experience - especially when we fall short of our own high standards. We’re proud of our ability to grow and develop people within the business, but we also recognise the need to keep bringing in new ideas and fresh perspectives and 33% of our current Senior Leadership team, 38% of whom are women, joined from outside the business in the last three years. We’re not a perfect business, but we’re ambitious and seek to be the very best we can for our colleagues, customers and shareholders.