Messing up with payslip and requests to management - Customer Representative TP Employee Review

2.0
15 Oct 2024
Recommend
CEO approval
Business outlook

Pros

good atmosphere and relation with colleagues. 27 days per year of holidays + compensation days for every holiday worked. Salary higher than average for customer care rules.

Cons

Lots of issues with payslips. We have to check everything every month as there are a huge % of payslips with errors and missing money. Furthermore request for HR department always get late feedback and often are not useful, so raising new requests is needed. Holidays management is awful, with lots of requests rejected even though guidelines about when request for it are followed.

avatar
TP Response
1y
We are sorry to hear about your experience, as we have several channels to get in contact with Human resources team,. We’d like to understand further and do our best to learn from it. Can you please share more details with us at employeeexperience.tpspain@es.teleperformance.es? Your feedback is much appreciated. Take care.

Explore other reviews about TP

5.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Comfortable and friendly environment. Everyone hired in my class have great character, skills and personalities. Management seems great and easy to work with. Help is readily available when needed.

Cons

Nothing I can think of thats a con

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

See reviews by: Helpful|Rating|Date|All