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      A great job with stressful moments - Anonymous employee TP Employee Review

      4.0
      16 Sept 2015
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Working at Teleperformance Boca Chica was a great experience. The training period was delightful and informative and fun, and our trainer, Janice Romero, made the learning process fun and informative, while always keeping things professional. By the end of training, our class became closer and more engaged, as friendships were created and blossomed. Our team focus grew and we built ourselves into a force which could now move out to the call floor with new vigor and knowledge, ready to help any and all customers.

      Cons

      Some things to be desired would be longer hold times to acquire accurate information. This includes refreshing a hold every 2 minutes to check back in with a customer to inform them we are still investigating an issue and will place them on hold again. Also, some minute, detailed issues in certain assignments are not addressed, as not everything can be taught in training, but there seems to be a sense of disconnect between different teams and supervisors regarding the manner of execution with certain tasks, i.e. some supervisors accomplish a task via Method A, while other supervisors accomplish said task via Method B. This might confuse the CSR as to which method should be used. There should be one method, or at least the CSR should be informed how many methods there for a particular task.

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      TP Response
      9y
      Thank you very much for taking time to write that review! Our goal is to make sure our employees undergo comprehensive training and be provided constant support to be able to be competent and effective at work. Warm regards.

      Explore other reviews about TP

      5.0
      16 Jun 2026
      Operations customer expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote positions available, work from home, interview process great training, schedule options, Daily Pay

      Cons

      No cons at this time with 9 months of employment.

      3.0
      16 Jun 2026
      Customer service expert i
      Recommend
      CEO approval
      Business outlook

      Pros

      For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

      Cons

      Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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