Too many to mention here. You can write a whole book on the problems with this company. The only advice I can provide to new hires is to keep this position until something better comes along, preferably higher. The only reason I’m keeping this job is because it pays $18.50/hour, if this was an unlicensed CSR position paying $12-15/hour. I would’ve already walked. But I’m relocating to another city, and my income can support it. I feel bad for those CSR make $13 or less.