DO NOT WORK HERE - Call Agent TP Employee Review

1.0
28 May 2021
Recommend
CEO approval
Business outlook

Pros

You don’t work any weekends... Only pro

Cons

Everything else about the job they are very deceptive they lie from Day 1 there is no signing bonus you will not receive a raise you’re pulled into coaching and get points and warnings for the smallest thing like you didn’t offer to call the dr for the member to set their appointment. They keep you on eggshells telling you that you are close to being let go. Who wants to work in an environment where you fear losing your job daily. They tell you to help the members but the entire time you’re talking to the member they’re in the chat rushing you to tell the member you will call them back. It’s not worth the headache oh and nothing you learn in training applies to the job other than signing into the systems and most of them you won’t have access to. ANYTIME that you request off will be denied even if you request to use your PTO... that’s only used to make up for hours or days you missed after the fact. It’s so much more to say but I hope you get the picture. DO NOT WORK FOR THOS COMPANY

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TP Response
5y
Please share the details of your concern at http://bit.ly/TPHR-newform. Thank you!

Explore other reviews about TP

5.0
14 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The staff environment on my campaign is great. The benefits are amazing and this is somewhere i want to grow in.

Cons

I don’t have any cons as of yet

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TP Response
1d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The hiring process was quick and efficient. During onboarding for my initial position, the equipment arrived on time and setup was straightforward. As a seasonal Medicare Sales Agent working through a third-party vendor, I appreciated the opportunity to gain industry experience. While my role was limited due to the seasonal nature of the position, it strengthened my customer service, sales, and communication skills. It increased my interest in pursuing a long-term career in healthcare and insurance.

Cons

Transitioning to a new role within the company was extremely frustrating. After my seasonal assignment ended, I spent approximately five months attempting to move into another campaign. I accepted a position in December and attended multiple technical checks, but the equipment issues were never resolved. Rather than providing updated equipment, repeated attempts were made to use older equipment that was not functioning properly. Because I was still tied to the pending position, I was unable to apply for other opportunities within the company until the role was officially closed and the equipment returned. After several technical checks went unresolved, I ultimately decided to stop pursuing additional roles with the company.

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TP Response
2d
We apologize for any negative experiences you had during your time with us. Please get in touch with us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so we can address any lingering issues.
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